Returns
Martin's Mix strives to give 100% satisfaction when shopping with us. Due to the nature of our Edge Solution, all sales are final. All gift cards, special orders, final sale, clearance items and shipping fees are non-refundable.

 

Filing a Claim for Non-Receipt
If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 48 hours following delivery confirmation as some tracking sites may display a delivered status prior to their arrival at the destination.

If it has been more than 48 hours, please do the following:

• Look for a notice of attempted delivery left by the carrier

• Look around the delivery location for your package (On the porch, by your garage etc.)

• See if someone else in your household or a neighbor accepted the delivery

• Verify the shipping address used by the carrier and on your order was correct

If your package has not shown up within 3 business days of being marked Delivered, contact our Customer Service Team below to open a claim.

Please note that you have 10 days from the time the package is marked Delivered to contact us directly and open a claim or Martin's Mix may not be responsible to replace the order. After a claim is opened, it could take several weeks for an investigation to be finalized and a decision to be made.

Martin's Mix is not responsible for replacing or providing a refund if the address given on the order is incorrect and that is where the package was delivered. Replacing the order will be at the customer’s expense.

Please report such incidents to info@MartinsMix.com.

 

Missing or Damaged Items
If your package arrives and there is product damaged during transit or an item was incorrect or missing, we recommend reaching out to us immediately to get the issue corrected.

You will need to provide the following items to open a claim for damaged goods:

• Pictures of the damaged package and ALL damaged product to be included in the claim

• Order number

• Items and quantity that were damaged

You will need to provide the following items to open a claim for incorrect or missing items:

• Order number

• Items missing

• Items that were incorrect if applicable

Please note that you have 10 days from the time the package is marked Delivered to contact us and open a claim to get this resolved. Martin's Mix is not responsible for replacing missing or damaged items if a claim is not filed within this 10-day timeframe.

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